The first step to excellence

30 Mar

Sitting at the mall waiting for my daughters and wife to shop…no, this is not the step.

This is:

List the qualities you perceive in yourself as excellent. Then list the qualities your customer expects from you. Compare lists. Your plan to achieve excellence is now self-evident.

Thank you Jeffrey Gitomer for another bit of inspiration from 21.5 Unbreakable Laws of Selling, and for giving me something constructive to do at the mall!

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